Representative, Operations

Concentrix is recruiting for a Representative, Operations position in Hyderabad. The role focuses on customer service and technical support, helping customers resolve questions and routine issues related to client products and services.

Depending on the assigned process, representatives may communicate with customers through inbound or outbound calls, email, chat, and other online channels.

Key Responsibilities

Respond to customer enquiries through calls, email, chat, or other supported channels.

Understand customer concerns by listening carefully and asking relevant questions.

Provide accurate information and appropriate solutions using available tools and resources.

Handle customer issues professionally, patiently, and empathetically.

Maintain clear and professional communication throughout customer interactions.

Follow the procedures and guidelines of the assigned client process.

Required Skills

Customer service and customer handling

Good communication and listening skills

Problem-solving abilities

Basic computer knowledge

Patience, empathy, and a customer-focused attitude