Representative, Operations

Customer-facing operations role involving inbound/outbound calls, email, chat and internet-based support. The representative understands customer issues, asks appropriate questions, uses available decision-support resources, and provides suitable solutions while maintaining professional and empathetic communication.

Required Skills Customer service Communication Problem solving Basic computer knowledge Customer handling Listening Patience Empathy Preferred / Additional Skills Customer-service-oriented attitude Ability to work across phone, email and chat channels Technical-support aptitude