Central Operations Support Executive

The Central Operations Support Executive remotely supports the daily operations of sellers by monitoring performance metrics, coordinating field support and audits, managing stakeholders, and rolling out new processes. The role focuses on customer and seller experience, identifying patterns or operational disruptions, analysing data, and improving operational procedures.

Key responsibilities

Monitor assigned sites through outbound calls, emails, and coordination with field executives.

Coordinate between field executives, sellers, and internal or external agencies.

Train and guide sellers on operational standards and procedures.

Develop and deploy standard operating procedures (SOPs).

Analyse data and recommend features and process improvements to enhance seller experience.

Required qualifications

Bachelor’s degree in a quantitative or technical field, such as Computer Science, Engineering, or Statistics.

Experience with Microsoft Excel.

Preferred skills

• SQL.