Technical Support Engineers

The Technical Support Engineer will provide voice-based technical support to domestic and international customers through inbound and outbound calls. The role focuses on clear communication, customer satisfaction, first-time resolution, collaboration with technical teams, and identifying gaps in technical help content. Candidates must be willing to work night shifts.

Required Skills Voice-based customer support Technical troubleshooting Clear and confident communication Customer relationship/rapport building Customer satisfaction focus First-time resolution Ability to work with technical teams Problem-solving Willingness to work night shifts Preferred / Additional Skills Experience in technical support Experience handling domestic/international customers Knowledge of support/help-desk processes Understanding of technical documentation/help modules