Technical Support Engineer – AIML

Customer-focused AIML Technical Support Engineer responsible for supporting AI/ML, Generative AI, LLM, chatbot and cloud-based solutions. The role involves troubleshooting customer issues, resolving AI/ML and cloud problems, investigating root causes, meeting SLOs, documenting issues, and collaborating with Engineering and Product teams.

Required Skills Bachelor’s degree in Computer Science, IT, Engineering, related discipline, or equivalent practical experience 1+ years in technical support, troubleshooting, or related technical field AI/ML concepts and technologies Chatbots, LLMs and Generative AI Cloud/hybrid-cloud understanding Cloud platform experience required; GCP/AWS/Azure Strong troubleshooting and analytical skills Customer support skills Excellent verbal and written communication Ability to explain technical concepts to customers Root-cause analysis and problem solving Willingness to work 24×7 rotational shifts from office Cross-functional collaboration Preferred / Additional Skills GCP knowledge Experience with AI/ML model troubleshooting Generative AI and API troubleshooting Cloud deployments and integrations Advanced troubleshooting tools Technical documentation/knowledge-base creation Bug reporting and reproduction Process improvement and preventive-action analysis