Support Engineer 1

Provide technical support to Oracle customers by handling inquiries, troubleshooting and resolving simple product issues, managing service requests, documenting resolutions, creating troubleshooting guides/Knowledge Base articles, escalating complex issues, and collaborating with internal technical teams. The role also involves learning to use automation and AI-assisted tooling to identify root causes and improve support workflows.

Required Skills Technical customer support Troubleshooting and problem resolution Customer communication Service request management Basic understanding of Oracle product ecosystems Researching, reproducing and testing technical issues Issue escalation Technical documentation Knowledge Base articles Troubleshooting guides Basic data/information analysis Problem-solving Collaboration with technical teams Ability to learn new tools and technologies English: read, write and speak Preferred / Additional Skills Automation/tooling AI-assisted troubleshooting Root-cause analysis Support process improvement Workflow optimization Product certification/fix delivery Customer environment understanding Experience with Oracle products