Support Engineer 1

Oracle is hiring a Support Engineer 1 to provide technical support for Oracle products. The role involves handling customer queries through phone/electronic channels, troubleshooting common technical issues, documenting service requests, creating troubleshooting guides/Knowledge Base articles, escalating complex issues, monitoring support metrics, and learning to use automation and AI assistance to identify root causes and improve support processes.

Required Skills Change Management Impactful Communication Incident Management and Response ITIL SQL Support Process Management Technical troubleshooting Customer support Service request management Technical documentation Problem solving Issue escalation Basic data analysis Preferred / Additional Skills Oracle product ecosystem knowledge Knowledge Base / troubleshooting-guide creation AI-assisted support tooling Automation Root-cause analysis Process/workflow improvement Customer relationship management