Customer Support Representative (Remote, Project Based)

Description: Provide Tier 1 customer support to Parkade users during US hours, primarily through email. The role involves troubleshooting straightforward application issues, assisting users with actions they cannot complete themselves, handling administrative requests, documenting interactions, prioritizing high-volume inquiries, following established processes, resolving or escalating issues, and maintaining a positive customer experience.

Required Skills

Previous experience in

Customer support Customer service Help desk Similar support role Strong written and verbal English communication Active listening Critical thinking Problem-solving Basic software/application troubleshooting Ability to handle high-volume customer inquiries Multitasking and prioritization Time management Attention to detail and accuracy Ability to follow established processes Good judgment Ability to work independently with limited supervision Ability to learn and navigate new software/support tools Reliability and consistency Preferred / Additional Skills SaaS support experience Mobile/web application support Zendesk, Intercom, or similar ticketing/CRM platforms Tier 1 support experience High-volume email support Troubleshooting or reproducing software/application issues