Customer Support Intern

About Teachmint

Teachmint is a global classroom technology company empowering educators and educational institutions in over 50 countries. Its products include Teachmint X, an AI-powered digital board, EduAI, an intelligent AI companion, and interactive whiteboard technology.

About the Role

Teachmint is looking for a proactive and customer-focused Customer Support Intern to join its support team. The role involves helping customers resolve queries, troubleshooting common product issues, and learning how customer support operations work in a fast-paced technology environment.

Key Responsibilities

Assist customers through email, chat and phone.

Resolve customer queries professionally and efficiently.

Record and track customer issues in the CRM system.

Coordinate with Product, Technology and Sales teams to follow up on customer concerns.

Troubleshoot common product issues and guide users on best practices.

Update internal knowledge-base articles and FAQs.

Monitor customer feedback and report recurring issues to the leadership team.

Support daily operations and contribute to process-improvement initiatives.

Requirements

Strong written and verbal communication skills.

Good problem-solving abilities and willingness to learn.

Basic knowledge of customer-service tools or CRM platforms is an advantage.

Ability to multitask and manage time effectively.

Positive attitude, empathy and a customer-first mindset.