Associate Technical Support Engineer

Salesforce is hiring an Associate Technical Support Engineer for its Global Voice Support team within Cloud Success. The role provides frontline technical support to Salesforce customers globally through phone, email, and chat. Responsibilities include troubleshooting, Salesforce user/data management, reporting and dashboard guidance, case documentation, escalation, and continuous process improvement. The role specifically encourages an AI and automation mindset to reduce repetitive work and improve support efficiency. It operates in a 24/7/365 environment, requiring flexibility to work rotating shifts.

Required Skills

Bachelor's degree in

Computer Science Information Technology Related technical field

Up to 12 months of experience in

Voice support IT/Product Support Customer-handling roles Strong English communication — written and verbal Customer-first mindset Customer support orientation Organizational skills Analytical skills Problem-solving Technical aptitude Fast learning and adaptability Ability to work independently Ability to work under pressure Interest in AI-driven tools and workflows Automation/process-improvement mindset Willingness to work rotating shifts in a 24/7 support environment Preferred / Additional Skills Salesforce ADM 201 certification Salesforce ADM 211 certification International customer-support experience

Multilingual ability

German French Italian Spanish Portuguese Dutch