Associate DevOps Support Engineer

Copado is seeking an Associate DevOps Support Engineer to provide technical support for DevOps and SaaS environments, troubleshoot application and integration issues, and support Salesforce-related workflows.

The role focuses on troubleshooting APIs, XML, SQL, Git, Salesforce, and cloud-based SaaS applications. The engineer will investigate technical issues, analyze data, communicate with users and technical teams, and document or escalate complex problems.

Key Responsibilities

• Provide technical support for DevOps and SaaS platforms.
• Troubleshoot application and integration-related issues.
• Support Salesforce-related environments and workflows.
• Investigate API and XML-related issues.
• Use SQL for troubleshooting and data analysis.
• Use Git and DevOps tools as part of support activities.
• Communicate with users and technical teams to resolve issues.
• Document and escalate complex technical problems when required.
• Troubleshoot cloud-based SaaS applications and integrations.
• Support reliable and efficient DevOps workflows.

Required Skills

• Knowledge of Salesforce.
• Understanding of DevOps concepts.
• Knowledge of APIs.
• Knowledge of XML.
• Knowledge of SQL.
• Knowledge of Git.
• Understanding of SaaS platforms.
• Technical troubleshooting skills.
• Strong problem-solving skills.
• Good communication skills.
• Ability to investigate application and integration issues.
• Ability to work with technical teams and users.

Preferred Skills

• Experience with Salesforce DevOps tools.
• Experience in technical support or voice support.
• Knowledge of cloud-based SaaS applications.
• Experience troubleshooting API and integration issues.
• Understanding of DevOps workflows and deployment processes.