Associate - CEC Operations

The role involves handling user queries through voice and ticket-based channels, resolving issues within agreed SLAs, maintaining speed and accuracy, coordinating with multiple teams, identifying operational improvements, applying continuous-improvement techniques, and recognizing opportunities to improve controls and generate financial benefits. The position requires UK-shift and weekend availability.

Required Skills

Basic Microsoft Office and Excel

Strong English speaking, reading and writing skills

Active listening

Logical thinking

Attention to detail

Planning and organizing

Basic numerical ability

Speed and accuracy

Query handling and issue resolution

Customer service

Voice and ticket-based support

SLA/KPI adherence

Multitasking

Team collaboration

Resilience and proactive working

Willingness to work UK shifts and weekends

Preferred / Additional Skills

Continuous improvement tools and techniques

Operational improvement

Process and control improvement

Financial-benefit identification

Experience handling high-volume queries

Cross-functional coordination