Application Support Engineer

We are looking for an experienced Stonebranch & Axway MFT Engineer with around 3 years of experience in workload automation, managed file transfer, production support, and scheduling. The candidate will be responsible for developing, configuring, monitoring, troubleshooting, and supporting business-critical workflows and file transfer processes.

Roles & Responsibilities

Stonebranch – Workload Automation Develop, configure, and maintain Stonebranch Universal Automation Center (UAC) workflows, tasks, triggers, and dependencies. Monitor scheduled jobs and workflows and troubleshoot job failures, delays, and dependency issues. Perform incident, problem, and change management activities related to workload automation. Configure calendars, variables, alerts, notifications, and workflow dependencies. Analyze job failures and perform RCA with appropriate corrective and preventive actions. Support production deployments, scheduling changes, and emergency requests. Coordinate with application, infrastructure, database, and other support teams for issue resolution. Maintain operational documentation, SOPs, and knowledge articles. Participate in production support/on-call activities for critical incidents. Axway MFT – Managed File Transfer Configure and manage Axway Managed File Transfer workflows and file transfer processes. Support SFTP/FTP/FTPS-based file transfers and troubleshoot transfer failures. Monitor inbound and outbound file transfers and investigate delays, failures, and missing files. Configure transfer partners, endpoints, schedules, routing, and transfer policies. Troubleshoot connectivity, authentication, certificate, permission, and file-transfer issues. Support certificate/key management and coordinate certificate renewals where applicable. Work with application and infrastructure teams to resolve end-to-end file transfer issues. Perform controlled changes and deployments across QA and Production environments. Maintain transfer configurations, documentation, and operational procedures.

Professional & Technical Skills

Maintain transfer configurations, documentation, and operational procedures. Technical Skills Stonebranch UAC / Universal Controller Axway MFT Workload automation and job scheduling concepts SFTP, FTP, FTPS Linux/Unix administration and shell scripting Basic Windows administration File transfer troubleshooting Job dependencies, calendars, variables, triggers, and alerts Monitoring and incident management Basic SQL/database troubleshooting SSL/TLS, SSH keys, certificates, and authentication concepts ITIL processes – Incident, Problem, Change and Request Management Experience with ServiceNow or similar ITSM tools is preferred Preferred Skills Experience supporting enterprise production environments. Knowledge of Control-M, AutoSys, TWS, or other scheduling tools is an advantage. Experience with automation or scripting using Shell/Python. Exposure to cloud environments such as Azure/AWS is a plus. Experience with high-availability and disaster-recovery environments. Strong analytical and troubleshooting skills. Good communication and stakeholder-management skills.