Service Desk Engineer

QualityAI is hiring a Service Desk Engineer to provide first-level technical support for employees and maintain smooth IT operations. The role covers desktop/laptop hardware, Windows operating systems, business applications, networking, DHCP/DNS, connectivity, system maintenance and incident documentation. Candidates will also provide onsite/remote assistance, basic user training, and escalate complex issues to appropriate teams.

Required Skills Good communication and interpersonal skills Windows operating systems Desktop hardware and peripherals Hardware/software troubleshooting Basic networking DHCP DNS Software installation and upgrades System maintenance IT troubleshooting Problem-solving Time management Customer service Preferred / Additional Skills ITIL processes Service-oriented support environments Remote support IT service management Basic user training Vendor/internal-team coordination