Associate Services Specialist I – Intela Support

The role provides technical and service support for Deloitte's global digital applications. Responsibilities include incident and service-request management, voice/non-voice customer support, troubleshooting applications, ticket management, SLA/quality metrics, defect reporting, user-account provisioning and technical support for technologies including MS Office, ASP.NET, C#, Active Directory and DPASS. The role operates in a 24×7 environment with rotating shifts.

Required Skills Any Bachelor's degree / Any Graduate 0–1 year experience in the technical-requirement section

Customer service through

Phone Chat Email Excellent spoken English Excellent written and verbal communication MS Office Customer Service experience Exposure to application support ITIL framework concepts Comfortable working in a 24×7 environment Preferred / Additional Skills ServiceNow Azure Technical L1 troubleshooting Incident, problem and change management Application support MS Office troubleshooting ASP.NET C# Active Directory DPASS Ticket management SLA management C-SAT, AHT, FCR and quality metrics