Apprentice – Product Management / Product Manager Apprentice

Five9 is hiring a Product Manager Apprentice to work with its Product Management team on next-generation Contact Center as a Service (CCaaS) platforms. The role provides hands-on exposure to product discovery, AI-driven customer experience, SaaS, cloud-native architectures, APIs, microservices, analytics, automation, and the complete product lifecycle. The apprentice will work cross-functionally with Product Management, Engineering, UX, Data Science, and GTM teams.

Required Skills Bachelor’s degree in Engineering or Computer Science or related technical discipline

Strong interest in

Product Management SaaS platforms AI technologies Cloud computing

Basic understanding of

Software development concepts APIs Web technologies Strong analytical and problem-solving skills Excellent communication and structured thinking Ability to work cross-functionally Curiosity about AI, data platforms and digital customer experience Entrepreneurial mindset and willingness to learn Preferred / Additional Skills Agile/Scrum familiarity Product Requirement Documents (PRDs) User stories and acceptance criteria Backlog grooming and sprint planning UAT coordination

Understanding of

AI/ML Speech-to-text NLP LLMs Conversation intelligence Predictive analytics Automation Cloud-native SaaS Multi-tenant architecture APIs and microservices Security and scalability Salesforce/CRM integrations CPaaS