IT Functional Analyst – Jira Service Management (JSM)

Barco is a technology company that develops visualization and collaboration solutions for professional environments and specialized industries.

We are looking for an IT Functional Analyst – Jira Service Management (JSM) to support and manage IT service management processes, Jira Service Management, integrations, APIs, data flows, and application support activities.

The role involves supporting Jira Service Management and related IT service management processes, working with APIs, integrations and data flows, and assisting with IT system administration and application-related activities.

The candidate will work with Jira Software, Confluence and Jira Service Management (JSM), while supporting ITSM practices including Incident, Change, Problem and CMDB processes.

The role also involves troubleshooting application and integration-related issues and working with relevant stakeholders to resolve technical and functional problems.

The candidate should have knowledge of Groovy, Python or similar programming and scripting languages, along with experience working with APIs, integrations and data flows.

Strong problem-solving and analytical skills are required, along with knowledge of IT system administration, application support and ITSM processes.

Knowledge of ServiceNow and experience with ITSM tools, processes and Jira Service Management integrations will be considered an advantage.

Work Location: Noida, Uttar Pradesh, India Work Mode: On-site Employment Type: Full-time Experience: 0–3 years Salary: ₹8–14 LPA

Must-Have Qualifications

• Bachelor's degree or equivalent in a Computer/Information Technology-related field.
• 0–3 years of relevant experience.
• Knowledge of Groovy, Python or similar programming/scripting languages.
• Experience with APIs, integrations and data flows.
• Experience in IT system administration or application support.
• Knowledge of Confluence.
• Knowledge of Jira Software.
• Knowledge of Jira Service Management (JSM).
• Experience implementing ITSM practices.
• Knowledge of Incident Management processes.
• Knowledge of Change Management processes.
• Knowledge of Problem Management processes.
• Knowledge of CMDB processes.
• Strong problem-solving skills.
• Strong analytical skills.

Technical Skills

• Jira Service Management (JSM)
• Jira Software
• Confluence
• Groovy
• Python
• APIs
• Integrations
• Data Flows
• IT System Administration
• Application Support
• ITSM
• Incident Management
• Change Management
• Problem Management
• CMDB

Preferred Skills

• Knowledge of ServiceNow.
• Experience with ITSM tools and processes.
• Experience working with Jira Service Management integrations.