IT Customer Service New Associate

Accenture is hiring an IT Customer Service New Associate for its Customer Support vertical. The role focuses on non-voice service desk support through email, web and chat, including recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests. The candidate will handle customer queries, escalations and complaints, close incidents within SLAs, and restore normal service operations as quickly as possible.

Required Skills Email — Service Desk Non-Voice Support Customer support Email and chat support Good typing skills Incident recording and diagnosis Troubleshooting Incident/service-request resolution Escalation handling SLA management Web and chat-based support Problem-solving Ability to follow defined guidelines Communication skills Preferred / Additional Skills Experience with non-voice customer support Service desk knowledge Ability to work rotational shifts Handling customer complaints and escalations