Customer Support Executive – WFH

Handle customer queries through calls, chats and emails; resolve delivery, refund, cancellation and replacement issues; maintain customer interaction records; coordinate with internal teams; and meet customer service, quality and productivity standards.

Required Skills English communication — spoken and written Hindi communication — spoken and written Customer handling Voice process Chat process Email support Verbal communication Customer retention Problem solving / resolution Pressure handling Basic computer skills Laptop/desktop with minimum 8 GB RAM Windows 10 or above Stable Wi-Fi/internet Comfortable with 24/7 rotational shifts Comfortable with 6 working days + 1 rotational weekly off Comfortable appearing on camera during interview, training and working hours Personal phone for work-related calls through a number-masking system Preferred / Additional Skills BPO experience Blended process experience Domestic process Customer service experience Strong communication skills Fluent English