Associate-Maps

Provide technical and product support to clients through telephone and email. The role involves diagnosing and resolving client queries, documenting cases, meeting SLA and quality standards, maintaining customer records, troubleshooting product issues, escalating unresolved problems, conducting callbacks, and participating in product-related training and self-learning.

Required Skills Customer Service (Product & Service) Technical/product support Troubleshooting and problem diagnosis Telephone and email support Query and case documentation SLA compliance Customer communication Knowledge-base/FAQ usage Call logging and tracking Escalation handling Problem-solving Product knowledge Preferred / Additional Skills Ability to learn product features quickly Good verbal and written communication Customer-service orientation Ability to analyze call logs and identify recurring issues Ability to maintain self-help documentation Training and self-learning mindset Ability to handle scheduled customer callbacks