Associate – Maps

The Associate – Maps role is focused on providing technical and customer support for a client process. The associate will handle incoming requests through phone/email, troubleshoot customer queries, document and track issues, meet SLA and quality standards, escalate unresolved issues, maintain knowledge/self-help resources, and identify recurring problems from call logs. Product training and continuous learning are also part of the role.

Required Skills Customer Service (Product & Service) — mandatory Customer query handling Technical troubleshooting Telephone and email support Problem diagnosis Documentation and record keeping SLA compliance Ability to follow standard processes Product knowledge Good verbal communication Ability to explain step-by-step solutions Customer follow-up Ability to analyze call logs and identify trends Willingness to undergo product-specific training