Associate Analyst

Wipro is hiring an Associate Analyst to provide technical support for a client process and resolve client issues directly or through timely escalation to meet service-level agreements.

The role involves handling incoming customer requests through telephone and email, documenting issues, troubleshooting products, maintaining case records, resolving queries according to SLAs, escalating serious issues, and maintaining knowledge/self-help resources. The employee will also undergo product training and participate in continuous learning to maintain operational and customer-service excellence.

Required Skills Retail Banking (BA) — mandatory Technical/customer support Troubleshooting Query diagnosis Telephone and email support Customer service Problem solving Documentation Case/ticket tracking SLA compliance Product knowledge Knowledge-base usage Call-log analysis Issue escalation Communication skills Ability to guide customers through step-by-step solutions Ability to work according to standard processes and procedures